Rsupport’s VisualSupport – RemoteCall solutionutilizes the customer’s mobile device camera to stream HD video ofthe issue(s) they’re experiencing in real-time. By using Rsupport’svideo support solution, support representatives are able to seeexactly what the customer is experiencing and eliminate the needfor customers to narrate their issues. Additionally, customers areable to stream and receive support from virtually any locationthrough a Wi-Fi, 3G, or LTE connection.
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
1. Real-time Video Streaming
Support representatives are able to see exactly the issues thecustomer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what thecustomer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certainpoints more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digitconnection code provided by the support representative.
[Receiving Video Support – Customers]
1. Download, install, and then launch the VisualSupportapplication.
2. Enter the 6-digit connection code provided by the supportrepresentative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session hasended.
* Android OS 4.0~6.0 Recommended
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